THE FREQUENT FILER

The Customer Isn't Always Right

Let’s be honest, the customer can’t always be right, right? I know what you’re thinking, who am I to say something so outrageous like that? And how does EdgarAgents do customer service better? I implore you to give me a chance to explain, and it will all make sense in due time.

To start, my question to you is simple. Have you ever thought about what customer service really is?

The Oxford Dictionary defines customer service as, “the help and advice that a company gives people who buy or use its products or services.” While that is the technical definition, what does it look like when implemented?

We tend to look at customer service through the lens of “I get what I want, how I want it and I want it now.” Granted, in most contexts, , that typically makes sense. But how does that work in a service industry that involves strict times lines, governmentally enforced laws, and complex procedures?

That is where genuine customer service comes into play.

Genuine customer service is being a reliable partner to clients, understanding the task at hand and using a specific expertise to get that task complete.

While everyone wants things done their way, no one likes an inexperienced “yes” man telling you what you want to hear regardless of the consequences.

Why?

Because when the SEC reviews your documents, I can guarantee they won’t accept anything less than perfection to be submitted. So why not surround yourself with people who would enable you to be in the position for perfection?

Business Development Director for EdgarAgents, and all-around great dude, Salvatore Migliorsi, says that customer service is, “being the crucial link between complex regulatory requirements and our client’s success. It’s about ensuring accuracy, efficiency, and clarity in every SEC filing”.

Client success is at the core of a great customer service experience, and here at EdgarAgents we preach that message every day.

How We Support You

  • Always Available – We are open 24/7/365 (366 if we count leap years). This means that we are available to talk you through your needs. If you wake up in the middle of the night, anxious about a specific filing, give us a call. I promise you; we will be there to ease your stress.

  • High-level Organization – We provide a fluid way of organizing your documents. Emails, edits, questions, instructions – all of it. We keep track of everything, so in the off chance you forget something, EA will remind you.

  • Industry Expertise – We use our expertise in the industry to guide you down the right path. Missing a signature? Missing a date? Missing an exhibit? Did the SEC change a filing rule? We pay attention to industry standards and inform you long before you give your approval to file. Ditch the anxiety of a last second filing. We ensure that you are prepared, and ready to go ahead of time.
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In a world dominated by automated services, EdgarAgents stands out by connecting you with real people, in real time. While we recognize the complexities of the financial reporting industry, rest assured that when EA has your back, your documents are in expert hands. Let us handle the details and confidently rely on EdgarAgents’ exceptional customer service—because together we really can make sure you are always right.

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David Jackson

Assistant Manager - Typeset

David Jackson has 5+ years of experience in the Financial Services industry and is currently the Assistant Manager of Typeset at EdgarAgents. He’s a die-hard Knicks fan who thinks a championship is right around the corner. He clearly also believes in miracles.